Shipping Policy – Prime Container Depot

Shipping Policy – Prime Container Depot

At Prime Container Depot, we are committed to delivering your products in a safe and timely manner. Please review the following shipping terms carefully, as they govern how we process and deliver orders.

Order Processing Time

Orders are typically processed within 2-4 business days after payment is cleared. During high-demand periods or if there are stock discrepancies, processing may take slightly longer. We will notify you of any delays via email.

Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. These costs will be displayed during checkout. If additional shipping fees are required, we will contact you to confirm before proceeding.

Domestic Shipping

We offer standard domestic shipping within the U.S. Delivery times typically range from 5 to 14 business days, depending on your location. If you have any specific delivery requests, please contact us at info@primecontainerdepot.com or call +1 (774) 494-3688 for assistance.

International Shipping

International orders may take longer due to customs clearance. Delivery times can vary from 7 to 22 business days, depending on the destination. All import duties and taxes are handled by Prime Container Depot, ensuring there are no additional fees upon delivery.

Order Tracking

Once your order has been shipped, you will receive an email containing a tracking number to monitor your shipment’s status. If you do not receive tracking information within 5 days of shipment confirmation, please contact us.

Damaged Items in Transit

If your order arrives damaged, please notify us immediately at info@primecontainerdepot.com or call +1 (774) 494-3688. We will assist you in resolving the issue, either through a replacement or return process.

Return and Warranty Policy

If you need to return an item due to change of mind, you can do so within 30 days of receiving the product. Items must be unused and in their original packaging. Return shipping costs are the responsibility of the customer.

For valid warranty claims, returns can be initiated within 90 days. Once your return is received and inspected, we will reimburse your shipping costs if the product is found to be defective.

Cancellations

You can cancel your order before it is dispatched. Once the order has been shipped, cancellations will be processed through our Return Policy. Please contact us immediately if you wish to cancel your order.

Customer Support

For any questions or concerns regarding your order or shipping, please reach out to our customer service team: